Support Resource Center
Experts are available to help you.
Welcome to our BP Studios WorldCast support pages. WorldCast CMS provides website owners easy access to modify their content. Still, there may be times when you need additional help. Here you'll be able to:
- View our frequently asked questions, add your own via Contact Us form
- Make feature requests and suggestions via Contact Us form
- Read the latest news about software updates and releases
- Reference our quick tips and training material
We watch our hosted customer sites closely. If there’s any trouble anywhere, we fix it often before anybody notices.
Free support applies immediately upon release of the content management solution to customers purchasing a twenty-four (24) month WorldCast CMS Website Agreement. The first thirty (30) days of support is free. To begin your request for free support, we require that you submit a request via email to bpsworldcast.support@bpstudios.com. Support requests are handled in the order in which they are received.
All customer service cases shall be under the terms of fee-based support, unless customer has been authorized to receive free support or when a product defect has been reported and confirmed. After the initial thirty (30) days, support hours are charged in thirty (30) minute increments at a rate of $60 each. A minimum charge of $25 or ten (10) minutes applies for each separate incident report. Each ticket may contain only one (1) technical issue. Once a case status is changed to “Closed”, it cannot be re-opened.
Send message to technical support: bpsworldcast.support@bpstudios.com
Business hours are 9:00 AM to 6:00 PM EST Monday through Friday
Emergency, after-hours, and holiday support are not available at this time.
BP Studios considers quick and efficient customer assistance essential to a successful business.